Ingenico MOVE 3500 mobile card machine (Global Payments)
Ensure you have the following items included with your terminal:
Note: Ensure your terminal is fully charged before beginning the setup process.
Note: This test transaction must be made by inserting your card and entering your PIN, not a contactless transaction.
Note: You will only be given the option to present the customer’s card if the transaction value is below the maximum Contactless payment limit.
Important: Never ask the customer to divulge their PIN. The terminal will now reach the acquirer for authorisation.
A payment made where the cardholder does not, or physically cannot, present their card to you at the time of purchase.
If your business takes a lot of CNP transactions, you may find a Virtual Terminal to be a more useful method of taking payment.
Note: Your terminal will not complete End-of-Day-Banking automatically. Once you’ve completed your End of Day banking report, it will be sent to the acquiring bank to be processed and paid into your bank account. The settlement timescales are as follows: Standard settlement3 working days
|
Batch Time | Funds Received |
---|---|
2.00 am | By 11.00 am same day |
12.00 am | By 11.00 am next day |
If you would like Next Day Settlement added to your account or are unsure if you have it, please contact our Customer Support team.
Also known as ‘auto-batching’, this enables your card machine to bank the transactions listed on your End of Day report at a set time each day.
You can choose a specific hour in the day, as well as specific dates, when this is performed e.g. 17.00-18.00 daily or 17.00-18.00 on 04/04/2020.
The batching timescales for receiving funds are the same as if you ran your End of Day report manually:
Standard settlement
Next Day Settlement
Batch Time | Funds Received |
---|---|
2.00 am | By 11.00 am same day |
12.00 am | By 11.00 am next day |
Your card machine will not be pre-programmed with this function but setup can be requested by contacting our Customer Support team.
These reports allow you to print out a statement of which transactions have been made on your card machine regardless of your End of Day report being run or not.
This feature is typically used by businesses that operate by shift work. E.g. you may be a restaurant that opens for a separate lunch and dinner sitting and want to know how much is taken in each sitting.
X report – ‘Mid shift’
The X report is intended to be mid-shift snapshot of what has transacted on the card machine from the beginning of the shift until the present moment.
- Prints out every transaction that has or hasn’t been batched.
- The totals will remain on the card machine.
Z report – ‘End shift’
The Z report is intended to be an overview of the card machine’s entire shift from open to close.
- Prints out every transaction that has or hasn’t been batched.
- The totals on the card machine will be reset to zero.
Note: This will not remove the totals from the End of Day report. For both X & Z reports you will still need to run your End of Day report in order to receive your funds.
Your card machine will not be pre-programmed with this function but can be requested by contacting our Customer Support team.
- Hold the terminal firmly.
- Open the paper roll compartment by hooking your fingertips under the flap at the rear of the terminal and gently lift away from the terminal body.
- Remove the paper roll or used spool from the compartment.
- Unwrap the silver foil from the paper roll or unstick the end of the paper roll if it is not wrapped in foil.
- Place the paper roll into the compartment with the loop at the bottom.
- Ensure that the paper roll end is at the front of the compartment.
- Lift the compartment lid forward whilst holding the top of the paper roll.
- Ensure that the paper roll end is outside the compartment and gently close the lid trapping the paper roll between the rollers.
- While on the idle screen press and hold the PAPER FEED button to ensure that the paper feeds correctly.
If you have any questions regarding your terminal, please get in contact with our team of experts below:
CUSTOMER SUPPORT
For authorisation issues outside of our working hours call the Global Payments Authorisation Line on: