จากไทยไปเวียดนามกี่ชั่วโมง

Lead flight attendant was rude and not helpful. Very unprofessional.

boarding wheelchair flyer poorly done

Purchased additional baggage and the flight was canceled due to covid. When they rebooked us they didn’t carry over the extra baggage. They wanted to charge 3x the original ticket price for “added” weight… 6000 bhat for an additional 15kilo (which would of been easily covered by what we originally booked) took nearly 2 hours to work out and they only let us check in minutes before our flight boarded. Very unhappy.

ข้อเสีย: "I wasn't able to go on this flight, or on the trip at all due to the COVID-19 outbreak, and the airline has not responded to my request for a refund or credit yet."

ข้อดี: "We boarded and took off early"

ข้อเสีย: "A little bit bigger free water bottle"

ข้อดี: "The flight attendants were very attractive"

ข้อเสีย: "The flight was delayed 20 minutes."

ข้อดี: "Everything was ok"

ข้อเสีย: "It left late"

ข้อดี: "The flight itself was OK."

ข้อเสีย: "I had to check a bag. My friend, who is Thai, Called the airline and was given the price of 450 baht to check a bag. I called about an hour after that to actually pay for checking a bag and they told me that it was 1225 baht ($41). The other person had made a mistake and that the price was 1225 if I want to ship my bag. When I asked them About the discrepancy in price, the man was rude and told me that The other person had made a mistake and that the price was 1225 if I want to ship my bag. I had to pay the high price because I had no other way to get my bag to Phuket. Afterwards someone I met told me that the price for the Westerners is always higher but three times the price is outrageous and I will never fly with that airline again."

ข้อดี: "Cheap flight!"

ข้อเสีย: "Damage to luggage and their compensation is a pittance. Took the legs off my suitcase and gave me USD $6. The flight was very uncomfortable as AC is not used until up in the air, so we boarded and sat in 25C+ until we were airborne."

ข้อเสีย: "The speakers were too loud and the hostess can’t do anything about it."

ข้อดี: "The seat was comfortable and easy to use."

ข้อเสีย: "It was a very brief flight so it didn’t leave much for entertainment or food. The staff were a little abrupt, but mostly kind. For a couple of hours, it was okay!"

ข้อเสีย: "Luggage fees are exorbitant! $100 for two suitcases of 20 kilos."

ข้อดี: "I booked a flight and feet combo and the whole experience was well organized"

ข้อเสีย: "No snacks but whatever"

ข้อดี: "Fast to board Economical"

ข้อเสีย: "Too cold Didn’t know about luggage charge"

ข้อเสีย: "Missed thefkight"

ข้อดี: "Attentiveness of Aircrew."

ข้อเสีย: "Nothing"

ข้อดี: "Boarding was fast and the flight was comfortable."

ข้อเสีย: "We were delayed about 15 minutes, but they didn't say anything it just happened."

ข้อดี: "The seats were nice and boarding was quick."

ข้อเสีย: "The flight was a bit delayed, but not by much."

ข้อดี: "Good"

ข้อเสีย: "Ok"

ข้อดี: "Good"

ข้อเสีย: "Ok"

ข้อดี: "Kind crew."

ข้อเสีย: "Steep ascent with rapid pressure change, not gradual. Hot plane. Rough landing."

ข้อเสีย: "It would be nice if they gave us a little snack."

ข้อดี: "Friendly and easy flight. Good value for money."

ข้อเสีย: "As part of fly-n-ferry, the boat service was very poor - the worst I’ve been on in Thailand"

ข้อเสีย: "Quick easy flight. On time. Good service. New plane."

ข้อดี: "Seat was fairly comfortable"

ข้อเสีย: "The leg room was really small"

ข้อเสีย: "No explanation why a long delay and change of gate at DM airport"

ข้อดี: "The plane appeared clean, and they gave us complimentary small bottles of water."

ข้อเสีย: "They wouldn't allow me to eat some dried banana chips I had purchased at a shop outside the airport. I think they only wanted you to eat snacks purchased on the flight. Also, they required everyone to turn all electronic devices completely off during take-off, ascent, descent, and landing. They wouldn't allow you to use them even in airplane mode for some reason, despite most other airlines worldwide allowing airplane mode throughout the entire flight."

ข้อเสีย: "The service upon arriving to the airport was absolutely atrocious. We attempted to check in and the woman behind the counter gave us a huge problem. When I booked, I must have put the ticket under Susie instead of Susanne and despite showing her my passport she said I was going to be charged 800 baht to fix my name. It took two separate supervisors for them to realize that the passport number I booked with was in fact the same passport number I was presenting to them. I also wanted to check a piece of luggage and had to go to a different counter, waiting on another line to pay for the luggage. Not one person explained that upon landing in Bangkok for my layover that I would need to take my luggage off of the carousel and then repeat the process I did at the Chiang Mai Airport. It baffles me that they have no organization because prior to getting up to the counter, 4 people were clearly unhappy with the customer service. I would not recommend this airline company to anyone, in fact I would advise that people wouldn’t use it."

ข้อเสีย: "Missing an arm seat"

ข้อดี: "Super easy hassle free and nice staff :)"

ข้อดี: "On time"

ข้อเสีย: "Just serve water"

ข้อดี: "กัปตันขับดี"

ข้อเสีย: "ดีเล 20 นาที"

ข้อดี: "Bad experience. Waste my money."

ข้อเสีย: "Staff no help me"

ข้อดี: "Cheap and very cheerful. Great airline at great prices. Highly recommend"

ข้อเสีย: "First of all the flight was delayed, it's OK it happens. What we didn't like was having the boarder time be delayed on top of the delayed flight. Then we we finally arrived at our destination we had to wait for 10 minutes for a second set of busses to arrive. Then once we get into a building we have to walk up a flight of stairs with our suit cases. I was traveling with my 72 year old mother. Not impressed. It's one thing to delay flights it's another to make your passengers go through hoops to get to their destination."

ข้อเสีย: "This flight was 2 hours late"

ข้อเสีย: "Being charged an extra 5700 baht for weight!!! No warning of any possible charges. What is going on?"

ข้อดี: "Staff on plane was excellent"

ข้อเสีย: "Gate staff boarded everyone at the same time. They ignored priority boarding customers who had paid to be boarded first."

ข้อดี: "Everything was efficient and we'll run."

ข้อเสีย: "The airplane was not very clean."

ข้อดี: "Crew Snack"

ข้อเสีย: "Mechanical issue on plane Need to deplane and board another 2.5 hour delay"

ข้อดี: "Left 8 minutes early and arrived 45 minutes early. Baggage at carousel immediately."

ข้อดี: "Kind check in service and luggage allowance"

ข้อดี: "This was a short flight - 1 hour and twenty minutes. Staff were very polite. Had to check in at the desk. No online check in. Plane was very clean. A small bottle of water was provided on the flight. No complaints. I have travelled with regional airlines and discount airlines in other parts of the world and would have to say that the experience with Nok Air was superior."

ข้อเสีย: "No online check in."

ข้อดี: "None"

ข้อเสีย: "Delayed 2 hours"

ข้อดี: "The flight arrived 20 earlier than scheduled."

ข้อดี: "Nothing"

ข้อเสีย: "We arrived 2 hours before flight, long immigration line and made it to counter for boarding passes 40 min early and they wouldn't let us on our flight, or give us a refund. Their next flight (3 hours later) cost double what we paid for our tickets. horrible experience"

ข้อดี: "Left on time and arrived early....No frills friendly service in brand new planes."

ข้อดี: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."

ข้อดี: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."

ข้อเสีย: "Keep up great service standards"

ข้อดี: "Crew were great. Seating was comfortable."

ข้อเสีย: "Boarding seems a bit of a crazy process."

ข้อเสีย: "Very little. Just a great flight ."

ข้อเสีย: "More chairs at boarding gate in Bangkok, please"

ข้อดี: "Great service from start to finish"

ข้อเสีย: "Food"

ข้อดี: "Excellent service"

ข้อเสีย: "Delayed with no announcements or explanation."

ข้อดี: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."

ข้อเสีย: "It was early but that was our choice!"

ข้อดี: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."

ข้อดี: "The people at the counter helped me and were great"

ข้อเสีย: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"

ข้อดี: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."

ข้อเสีย: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."

ข้อดี: "Flight was generally ok."

ข้อเสีย: "No power or USB ports."

ข้อดี: "Excellent staff"

ข้อเสีย: "NA"

ข้อดี: "New plane, service great, process fine."

ข้อเสีย: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."

ข้อดี: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."

ข้อเสีย: "Nothing"

ข้อดี: "The flight attendants are friendly"

ข้อเสีย: "The food is a bit “pedestrian”"

ข้อเสีย: "Extraordinarily uncomfortable seats"

ข้อดี: "Plane was clean. Staff were pleasant and professional."

ข้อเสีย: "Flight from TPE to SGN A321 was very comfy able."

ข้อดี: "On time Courteous Staff"

ข้อเสีย: "No in flight entertainment"

ข้อเสีย: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."

ข้อดี: "Well worth the price"

ข้อเสีย: "All good"

ข้อดี: "Overall"

ข้อเสีย: "We could not check in on line . Why? This reason made us have to waited in the long line"

ข้อดี: "The captain was friendly and informative"

ข้อเสีย: "The food was terrible and the staff was rude"

ข้อเสีย: "Food... only could have the fruit"

ข้อดี: "Food served inflight was excellent, new airplane, and comfortable legroom"

ข้อดี: "Comfortable seats, but that was about it. Just ok."

ข้อเสีย: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."

ข้อดี: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."

ข้อดี: "On time, lunch served, no problems."

ข้อเสีย: "No entertainment, but a very short flight, one hour, who cares?"

ข้อดี: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."

ข้อเสีย: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."

ข้อดี: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."

ข้อเสีย: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."

ข้อดี: "Food: good recipes, shoved out hot"

ข้อเสีย: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."

ข้อดี: "The crew was nice, boarding was easy"

ข้อเสีย: "No entertainment and the business class seat doesn't lay flat all the way."

ข้อดี: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."

ข้อเสีย: "See above"

ข้อดี: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."

ข้อดี: "Efficient in time fight in an excellent aircraft B788-9"

ข้อดี: "Ground and air staff were pleasant and helpful"

ข้อดี: "Great safe airline. Friendly flight attendants. Roomy seats."

ข้อดี: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"

ข้อดี: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."

ข้อเสีย: "There weren't individual entertainment systems."

ข้อดี: "On time, smooth flight"

ข้อเสีย: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."

ข้อเสีย: "The lack of support to help us to rearrange flight. No explanation"

ข้อดี: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"

ข้อเสีย: "For a short hop I have nothing to suggest. Perfect"

ข้อดี: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"

ข้อดี: "No baggage charge, good comfortable plane."

ข้อเสีย: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."

ข้อดี: "friendly air crew"

ข้อเสีย: "limited film and entertainment"

ข้อดี: "No baggage charge."

ข้อดี: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."

ข้อเสีย: "Food was mediocre but it is airplane food so no big deal."

ข้อดี: "Didn’t even get to go!"

ข้อเสีย: "Them giving me a refund"

ข้อดี: "afforadable fares"

ข้อเสีย: "cleaner cabin. There was visible stains on the floor in front of my seats and I'm supposed to put my bag there."

ข้อดี: "Smiling srewardess"

ข้อเสีย: "IF MY BAGGAGE WASNT LOST"

ข้อเสีย: "Excellent flight. No complaints, good boarding, friendly crew"

ข้อดี: "ไม่มี"

ข้อเสีย: "ราคา"

ข้อเสีย: "Not worth the price savings"

ข้อดี: "It was cheap."

ข้อเสีย: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."

ข้อดี: "ราคาถูก"

ข้อเสีย: "สะดวกสบาย"

ข้อดี: "Crew was ok"

ข้อเสีย: "There was no beverage service per se. the cart came out, but I was never offered a beverage."

ข้อดี: "Quick, easy flight"

ข้อเสีย: "Nothing"

ข้อดี: "Again, it's good for a budget airline."

ข้อเสีย: "More legroom"

ข้อเสีย: "Great flight experience"

ข้อดี: "Great flight. Full but very good boarding process. Timely departure. Smooth flight and timely arrival."

ข้อดี: "It was good"

ข้อเสีย: "Nőt enough place"

ข้อดี: "I don't remember ordering food, but I got some and it was okay. Knowing AirAsia, I'd better check my card statement."

ข้อเสีย: "Why give out three or four zones for boarding but only use zone 1, then anything goes afterwards?"

ข้อเสีย: "It just does not make any sense to me that I would need to leave the airport, collect my piece of luggage, to then go back on the boarding pass/baggage kiosk, to then get on a larger line to drop off my luggage to then go to another desk where I needed to take a number to pay for my suitcase. I’ve traveled all over the world and have never experienced anything like this before."

ข้อดี: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."

ข้อเสีย: "Narrow seats very cramped when seat in front reclined."

ข้อดี: "Clean plane, air conditioning"

ข้อเสีย: "Bag fees; no free food, snacks or even water"

ข้อดี: "โอเค"

ข้อเสีย: "-"

ข้อเสีย: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."

ข้อดี: "Horrible"

ข้อเสีย: "They wouldn't let us on the flight, even though we applied for a Vietnam passport. They were rude and I. Addition to ruining my vacation, they didn't accredit me my money for another flight."

ข้อดี: "We arrived"

ข้อเสีย: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"

ข้อดี: "Very delayed with no announcements!"

ข้อเสีย: "Absolutely, no let room."

ข้อดี: "Really easy boarding process, clean, modern plane and good flight service."

ข้อเสีย: "No in-flight entertainment and could have more leg room."

ข้อดี: "Food was decent"

ข้อเสีย: "Sears were so uncomfortable. Did not recline. Sucked for a 4 1/2 hour flight. Could not rest comfortably."

ข้อดี: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."

ข้อเสีย: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."

ข้อดี: "Great service. Beautiful flight attendants."

ข้อเสีย: "Seats were a bit uncomfortable Disorganized check in and boarding"

ข้อดี: "Nice equipment and price. On time."

ข้อเสีย: "Being a discount airline you preorder and pay for any meals or drinks you want. It as only a 40 minute flight so it didn't matter to me. Just know it ahead of time."

ข้อดี: "Hot seat was roomy."

ข้อเสีย: "Bought fully flexible ticket with express boarding but we were all loaded onto the same boarding bus so there was no express boarding. Everyone gets off the bus at the same time."

ข้อดี: "The price was cheap and with the value deal you get 20kg can choose a seat and get a small sandwich and water that's alright. Boarding was fast."

ข้อเสีย: "It was quite bumpy throughout both flight were I was wondering why it was perfect weather. Both my flights were delayed You have to pay for everything wondering why I don't have to pay for the toilet. =)"

ข้อดี: "We weren't able to pre-book baggage on a third party site, and the direct AirAsia site was crashing the day we had to book. The baggage cost more than the flight. Never again."

ข้อเสีย: "Baggage cost"

ข้อดี: "The flight itself was very reasonably priced."

ข้อเสีย: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."

ข้อดี: "everything"

ข้อเสีย: "nothing"

ข้อดี: "It is a good option for an affordable airline."

ข้อเสีย: "There weren't tvs or complimentary food or drink. But I know this is because it is a budget airline. Also, the seats are very cramped."

ข้อเสีย: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."

ข้อเสีย: "Even for a reduced fare, I've never been on any other airline that even makes you pay for water. I've flown many other reduced fare lines that still offer you a beverage and a small snack, even if only peanuts or pretzels. That this flight offers no beverage or food without payment is disappointing."

ข้อดี: "Flight was on time"

ข้อเสีย: "Flight id designed for people who travel super light. Tourist who do not read reviews are taken by surprise at the last moment (at the registration desk) and have no choice but to buy the second ticket for their luggage. The web site does not fully disclose luggage policy. No leg room"

ข้อดี: "Not much of anything this discount carrier is only cheap if you like traveling with just the cloths on your back."

ข้อเสีย: "4kg of luggage costing 1600 baht. You dont even get a drink of water for free."

ข้อเสีย: "Luggage fee should be more clear when booking"

ข้อดี: "Fast boarding. On time."

ข้อเสีย: "No snacks - not even cookies or nuts. No TV. Seats did not recline. But they did go out of their way to try to sell Air Asia souveniers"

ข้อดี: "Flight was good"

ข้อเสีย: "Tried to check bag online (600 baht) but Air Asia site rejected several credit cards. Checked bag at airport for 1100 baht - ripoff"

ข้อดี: "Not a thing."

ข้อเสีย: "I will never fly with AirAsia again. Absolutely no service on an international flight is rediculous."

ข้อดี: "Overall all went very well with no shortcomings. It was ahead of schedule."

ข้อเสีย: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"

ข้อเสีย: "Caution if you wait to pay for luggage at the terminal, you willget robbed. A 22kg extra bag cost $280 USD . More than the cost of 3 passengers to fly from Bangkok to Pucket"

ข้อเสีย: "I understand cutting back on certain physical luxuries (i.e. space, water, snacks), but when you cut back on customer service is when I sever ties."

ข้อดี: "You get what you pay for"

ข้อเสีย: "Absolutely no leg room. I'm 5'9 so I know I'm tall, but I manage on normal flights perfectly fine. The seats lean forward so in the upright position you feel as if you are falling forward. Terrible comfort but it was only an hour flight so I survived. Anything longer than the hour from Phuket to Phi Phi, I would never fly this airline. Like I said, you get what you pay for."

ข้อดี: "Getting on board plane."

ข้อเสีย: "There was a 40 minute delay. No information for other passengers for flight after us. So hence chaos for our flight."

Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.

Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(

The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc

No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.

No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.

ข้อดี: "Clean plane"

ข้อเสีย: "Late"

ข้อดี: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."

ข้อเสีย: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"

ข้อดี: "Nothing"

ข้อเสีย: "Boarding on time instead of delay twice"

ข้อดี: "delay"

ข้อเสีย: "should be on time"

ข้อเสีย: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."

ข้อดี: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."

ข้อเสีย: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"

ข้อดี: "Nothing"

ข้อเสีย: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"

ข้อดี: "It was on time for a change"

ข้อเสีย: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"

ข้อดี: "Quick flight"

ข้อเสีย: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."

ข้อดี: "Flight Cree good"

ข้อเสีย: "Seats, no jet ways to board or deplane"

ข้อเสีย: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."

ข้อเสีย: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."

ข้อดี: "Plane was clean and boarding was efficient. Good value. Flight was on time."

ข้อเสีย: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."

ข้อเสีย: "No online check-in. Flight was late. No legroom."

ข้อเสีย: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."

ข้อดี: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."

ข้อเสีย: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"

ข้อเสีย: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"

ข้อดี: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."

ข้อดี: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."

ข้อเสีย: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."

ข้อดี: "Flights were on time and worked well for us. Flight attendants were helpful"

ข้อเสีย: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."

ข้อดี: "Was on time and cheap."

ข้อเสีย: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."

ข้อดี: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."

ข้อเสีย: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."

ข้อดี: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"

ข้อดี: "Nothing"

ข้อเสีย: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."

ข้อดี: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."

ข้อเสีย: "I wish they had in-flight entertainment, but it's not that big of a deal."

ข้อดี: "Cheap flights but u get what u pay for"

ข้อเสีย: "2 delays of 10hrs"

ข้อเสีย: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."

ข้อดี: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."

ข้อเสีย: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."

ข้อเสีย: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"

ข้อดี: "nothing"

ข้อเสีย: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"

ข้อดี: "Not much"

ข้อเสีย: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."

ข้อดี: "Nothing"

ข้อเสีย: "Have an error in system. I can't join the flight"

ข้อดี: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."

ข้อเสีย: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"

ข้อเสีย: "There is no entertainment in flight and baggage check in is an issue ."

ข้อดี: "Cheap fares"

ข้อเสีย: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."

ข้อดี: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."

ข้อเสีย: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."

ข้อดี: "Fluent English, comfortable and ample seat space"

ข้อเสีย: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."

ข้อดี: "Please be aware they can change flight times earlier without communicating"

ข้อเสีย: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."

ข้อเสีย: "It was delayed over 1 hour. it was many times since i've used."

ข้อดี: "Everything was good"

ข้อเสีย: "Just 20 minutes late"

ข้อเสีย: "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."

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