แอร์เอเชีย สุวรรณภูมิ อุดรธานี

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ดีเลย์ 1 ชั่วโมง ฝนตกหนักมาก

ข้อดี: "We forgot to pack our liquid products into the check in baggage. After we went through the security check, we brought the liquid products back to the boarding pass counter, our baggage had already been sent to downstream. But the staffs was very helpful, they provided a box, packed the liquid products for us and checked it in as the second luggage. This solved our headache and it was a huge deal for us, making us smile. Thanks to your crew/staffs again."

ข้อเสีย: "Providing some snacks would be helpful when getting off the board."

ข้อเสีย: "We got drinking water after landing. Would be better to provide some snacks on the way out."

ข้อดี: "Brilliantly safety-conscious crew but very personable."

ข้อเสีย: "It would been very nice to not have to board a shuttle bus to be taken to the flight in BKK."

ข้อดี: "Crew are efficient and friendly"

ข้อเสีย: "Portion of food could have been slightly bigger"

ข้อเสีย: "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."

ข้อดี: "Lovely people. Lovely service. Good food."

ข้อเสีย: "An hour delay for no expressed reason is not acceptable."

ข้อดี: "I'm very justifying for the flight."

ข้อดี: "Airfare was reasonably priced."

ข้อเสีย: "Delay. This was the third flight in a week that I encountered flight delays of up to 15-20 minutes."

ข้อเสีย: "Nothing negative"

ข้อดี: "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"

ข้อเสีย: "Getting our bags took a long time"

ข้อดี: "Easy to book, travel and get around with."

ข้อเสีย: "The on board snack isn’t great."

ข้อดี: "Friendly staff overall good experience."

ข้อเสีย: "Only issue is there is no alchohol on these flights."

ข้อดี: "Our train from Chiang Mai was 2 hrs late. Our taxi driver sped us as fast as he could, but we had only 15 min from check in to the airplane take off. The counter personnel were so helpful in calling the gate for permission to board. We ran across the airport and made it thanks to Thai Smile staff."

ข้อเสีย: "Vegetarian food option"

ข้อดี: "Boarding was super fast and efficient. For a 1,5 hour flight, we were given food and drinks. Can’t find that in the US."

ข้อเสีย: "Loved everything"

ข้อดี: "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."

ข้อดี: "For a budget friendly airline you can't go wrong with Thai Smile. they were on time, food was provided free, staff was friendly."

ข้อดี: "Flew out of BKK versus other airport in Bangkok. Easier to connect to international flights. Good service and frequent flights"

ข้อเสีย: "They have sandwiches on the flights but they weren’t the best quality, I didn’t like what they gave out. We had roaches next to us crawling up the wall on our last flight, ended up finding some food Trash under our seat that was missed. not pleasant."

ข้อดี: "Crew was friendly and helpful, boarding was easy, flight was smooth"

ข้อเสีย: "No entetainment, food just a pretty untasty sandwich"

ข้อดี: "I would highly recommend flying with this airline. It was a very efficient process and the staff was not only helpful but very nice."

ข้อเสีย: "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."

ข้อเสีย: "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."

ข้อดี: "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"

ข้อเสีย: "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"

ข้อเสีย: "Arrived to BKK international with Turkmen airlines. Found Thai Smile transfer counter in transit zone. Was refused to Thai Smile flight, was explained that they serve only customers which arrived to BKK with Thai airways. Lost my money and had to buy another ecpencieve flight from Malaysia airlines because couldn't stay in transit zone more than 12 hours and couldn't get visa on arrival. Later coldn'd find that stupid transit policy ether on Thai Smile or Kayak. If that policy in place why not publish that BEFORE people spend their money for service not provided? Very unsatisfied"

ข้อดี: "There was no line to check in and the attendant very easily accepted our luggage to check in with no weight, size, or payment issues Was pleasantly surprised to get a snack box with a sandwich and beverage on such a short flight LOVED the online videos (practical jokes program), where no headphones were needed to enjoy"

ข้อเสีย: "Fish sandwich wasn't my favorite"

ข้อดี: "Ground and in flight service, food, aircraft"

ข้อดี: "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"

ข้อเสีย: "Nothing that I can think of."

ข้อเสีย: "40 minute delay"

ข้อดี: "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."

ข้อเสีย: "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."

ข้อดี: "Food is good for a short flight. The crew were professional."

ข้อเสีย: "The check-in process at terrible. No instruction to follow and no one give direction on where to get boarding pass. the line for luggage drop-off was really long without people to give direction."

ข้อดี: "Good flight, reasonable price"

ข้อดี: "Everything was first rate and efficient"

ข้อดี: "Great flight. On time. The crew was polite and professional. Nice experience."

ข้อดี: "Chaotic check in process, ok boarding process, poor entertainment and nothing for vehetarians"

ข้อเสีย: "All was perfect."

ข้อดี: "Crew good. Seat better than airbus seats!"

ข้อดี: "Absolutely nothing"

ข้อเสีย: "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"

ข้อดี: "It was a wonderful flight. Crew was very friendly"

ข้อเสีย: "Seat had no stowing compartmentand no magazine pocket"

ข้อดี: "The crew were very accomodating and hospitable."

ข้อดี: "Open bar! Drink all you can! :D"

ข้อเสีย: "Free inflight wifi would have made the flight much more enjoyable :)"

ข้อเสีย: "Seems like a simple thing but they should give Lao immigration paperwork out to passengers. No reason to not do this simple courtesy that all the other airlines do."

ข้อดี: "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."

ข้อเสีย: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"

ข้อดี: "Thank you to a lady crew who acceded to our request for change of seats"

ข้อดี: "Comfortable seats, good entertainment options"

ข้อดี: "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"

ข้อเสีย: "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"

ข้อดี: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"

ข้อเสีย: "More friendly crew"

ข้อดี: "Super friendly staff"

ข้อเสีย: "Less films in German"

ข้อดี: "Plenty of leg room"

ข้อดี: "Simple, no surprises is a good thing"

ข้อเสีย: "Nothing, everything was great."

ข้อเสีย: "Food was horrible"

ข้อดี: "Boarding and food was ok, staff friendly"

ข้อเสีย: "Poor communication about delay, old entertainment system"

ข้อดี: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."

ข้อเสีย: "Entertainment system and seats are old."

ข้อเสีย: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"

ข้อดี: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."

ข้อดี: "Cabin crews & modern fleet."

ข้อดี: "Service was great, food options were good. I have no complaints."

ข้อเสีย: "I have not complaints about this trip."

ข้อดี: "The crew was very nice"

ข้อดี: "Great and friendly people, and was very nice. Great flight."

ข้อเสีย: "In flight meal was ok. Other than the meal it was nice flight."

ข้อดี: "Nice plan, nice crew, left on time"

ข้อเสีย: "Please offer a vegetarian option for the snack"

ข้อดี: "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."

ข้อเสีย: "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."

ข้อดี: "Ground agents were courteous and boarding was well-managed and quick"

ข้อเสีย: "Difficult to converse with on-board crew who were not very well-versed in communicating in English. It is evident that the in-flight crew preferred conversing with passengers who could speak Thai. Seats were cramped and not enough leg-room. Very uncomfortable for a 6 hour flight Service crew adopted a "get water/juice from the galley trays yourselves". Having requested vegan/vegetarian food, the food options were limited and very bland. They lacked flavor and were not properly cooked. In-flight entertainment options was old and in-seat monitors were small."

ข้อดี: "Friendly staff and airport folk! Smooth and easy all around!"

ข้อดี: "All of the above mentioned service."

ข้อเสีย: "All of the above mentioned service."

ข้อเสีย: "The plane was dirty. There were stains everywhere."

ข้อเสีย: "The air in the cabin was too cold during the first hour of the flight. Obviously many passengers were not comfortable and asking for blankets. Later, the crew must had adjusted the temperature and it was basically steaming hot because the it was only hot air blowing out from centralized air system. I would say, very uncomfortable during the entire flight from Bangkok to Manila."

ข้อดี: "On time, friendly staff"

ข้อดี: "Mobility service help. Ground staff service with a smile"

ข้อดี: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."

ข้อดี: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."

ข้อเสีย: "The in-flight entertainment system is kind of archaic, but it works."

ข้อดี: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."

ข้อเสีย: "The food was OK, but there should be some snack for awaken passengers."

ข้อเสีย: "Crew were not patient or too helpful."

ข้อดี: "Food and drink on board in business class."

ข้อเสีย: "The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink."

ข้อดี: "Fast in flight service and good entertainment options for a short flight."

ข้อเสีย: "Boarding was delayed about 30 minutes, but that happens with every airline from time to time."

ข้อดี: "Each seat has phone charger!!!"

ข้อดี: "Flying from Phuket was so easy, check-in quick and straightforward. I had chosen not to reserve our seats, and this time that meant that we were in the very back row, so had the pleasure of those in front of us in our laps, with no chance of reclining our own seats. It was a short flight, so no real damage was done."

ข้อดี: "From Check-in through Boarding and the flight it was like a dream, full flight even departed early."

ข้อเสีย: "Not enough leg room in coach. I’m 180 cn"

ข้อดี: "i like how fast the immigration is at siem reap"

ข้อเสีย: "Definite time of boarding we were 20-25 minutes late for departure"

ข้อดี: "Sue to delyaed flights by Thai airways, they didnt accomodate me even for another flight booked y them"

ข้อเสีย: "Need to provide drinking water At least"

ข้อเสีย: "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"

ข้อดี: "Generally okay and what one could reasonably expect for a regional low cost flight in Thailand. Ground staff were friendly and helpful despite huge numbers of people travelling. Likewise the cabin crew did their best given the low cost nature of the flight and having a full plane."

ข้อเสีย: "Paid for seat selection, which I thought brought with it some priority in boarding, however that was not to be and instead boarding was a bit of a free-for-all with no management of the situation by ground staff. The seat pitch is also hideous and even being of average height it was near impossible to even move my legs to retrieve something off the floor."

ข้อดี: "Efficient loading of passengers. Friendly staff. Convenient to off load from both ends of plane."

ข้อเสีย: "Narrow seats very cramped when seat in front reclined."

ข้อเสีย: "It’s frustrating that there is ONLY the ability to pay for food/drinks on board and ONLY in cash. It’d be nice if there were at least some free drinks. During my flight to Bangkok I was so sick and needed some soda to settle my stomach. My husband and I didn’t have enough cash and were told cards were not accepted. They refused to give us anything which I thought was cold hearted as I was vomiting and very uncomfortable. Also, the policy to shut down all electronics for take off and landing is so silly. I’m an anxious flyer and I was not told on some air Asia flights to shut it off. Couldn’t understand why the same airline would force me to shut it off on my flight out of Bangkok."

ข้อดี: "Boarding and flight were excellent. No need for food or entertainment on this short flight."

ข้อเสีย: "The ticket agent didn’t book us all the way through to Siem Reap."

ข้อดี: "Nice crew. Clean airplane."

ข้อเสีย: "Very small seat in upgrade area. DO NOT BUY SIM CARD ON AIRPLANE. Buy it when you exit. They rip you off on flight and it’s not connected."

ข้อดี: "Sat in takeoff queue on runway for 25 mins due to traffic. Not the airlines fault however!. Budget flight and you get what you pay for. Would happily recommend and use again."

ข้อเสีย: "Squeezy legroom."

ข้อดี: "everything ok just an hour flight"

ข้อเสีย: "airport queues for bag check out the door"

ข้อดี: "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."

ข้อเสีย: "Little crowded in the departures hall,"

ข้อดี: "Pleasant inflight experiences."

ข้อเสีย: "Last minute gate change resulted in flight being delayed"

ข้อเสีย: "Food 4 times the same with the pre-booked meal? Wow, really impressive. Fees wherever you see, rather book a proper airline next time."

ข้อดี: "The plane didn't crash"

ข้อเสีย: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"

ข้อดี: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"

ข้อเสีย: "Luck of information about baggage which cost me about more than the ticket and more than $100. In my point of view, all of the traveller should get laggage allowances for international. I have never experienced laggage allowances for international flights. Very very disappointed!!!"

ข้อดี: "Really easy boarding process, clean, modern plane and good flight service."

ข้อเสีย: "No in-flight entertainment and could have more leg room."

ข้อดี: "Staff was friendly and nice. The boarding process was orderly and the plane was clean and modern."

ข้อเสีย: "Airasia is a budget carrier which will nickel and dime you. Carrie-on lugguage is very restrict on weight. The regular seat have little legroom. So it won’t be comfortable to anyone with size. Which leave leaves you with their HOT SEAT option. Even on international flight everything is al la carte, no free soft drinks. The price of checked lugguage can increase if not purchased at the time of booking. If you can jump though their hoops maybe no issue for you."

ข้อเสีย: "Space between seat is so narrow and seat itself can't be able to adjusted at all. Imagin, how uncomfortable if you have a long flight or long hours flight. So terrible"

ข้อดี: "Super efficient boarding and really good seat alloted to me. Web check in saves a lot of time and hassle."

ข้อเสีย: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"

ข้อดี: "Included snack/small meal on flight was nice."

ข้อเสีย: "Extremely long lines for check in and the smallest of seats on flight (absolutely no leg room and I'm a 5'4" 120lb lady)."

ข้อดี: "Seating and friendly staff"

ข้อเสีย: "We used flightnetwork through kayak. During purchase there was nothing saying check in bags weren't included. It's an international flight! After reading the confirmation email also saw nothing about it, only some ambiguous message about checking with the airline. THIS IS IMPORTANT! WHY WOULD YOU NOT MENTION IT AT SOME POINT. If I need to go to the airline to "check" that YOU didn't forget to tell me something then what the hell is the point of using your service?! I had to pay 144 dollars, more than a single ticket!"

ข้อเสีย: "For tall people - there isn't very much leg space, but this was OK for a short flight"

ข้อดี: "Boarded on time, arrived in Bangkok 20 minutes early, no problems getting my bags checked in even though I was late arriving to the airport. You do have to buy luggage allowance beforehand to avoid getting completely gouged though & do it over the phone as their website is almost completely nonfunctional."

ข้อเสีย: "For a 4+ hour flight they should at least give you water and peanuts instead of either making you buy a meal beforehand (on airasia's website which simply does not work if you are using a mobile phone) or pay extortionate prices ($3 for a teeny bottle of water) on board- I realize it's a budget airline but since they don't let you bring liquids through security passengers have no choice but to pay these ridiculous prices if we don't want to completely dehydrate."

ข้อเสีย: "No water or refreshments. Had to pay extra for whatever you wanted. Including water."

ข้อดี: "Not a single thing"

ข้อเสีย: "I didn't like the fact that the airplane was half empty but jet I couldn't sit by my friend, no beverages were served and not allowed to consume your own food or drinks either"

ข้อเสีย: "Crew did not communicate anything about unexpected wait times. Flight was hot and uncomfortable"

ข้อเสีย: "The pilot Disney inform about the duration of the flight and didn't warn about upcoming tribulations."

ข้อเสีย: "The space from the man next to me, the pilot who flew horrible. The food that was offerd only for money. Everything."

ข้อเสีย: "small seats & rude staff. Didn't realize it was a budget carrier, even after reading fine print couldn't find the catch. Was charged two bag fees for same flight, bag transfer fee for connecting flight, & international transfer fee."

ข้อเสีย: "I booked a flight on Air Asia from Chang Mai to Krabi during a vacation in Thailand. Luckily it was only a two hour flight because the seats are absolutely tiny. I am 6'4" and am used to having pretty much zero legroom on flights, but this was another level. I had an aisle seat and had to sit with my legs completely spread open into the aisle for the two hour flight. Don't book this airline if you are over 6ft tall and plan on flying standard economy."

ข้อดี: "I booked 2 seats together by the window, and instead got two aisle seats. They would not reseat us at check in even though there was plenty of room on the flight. Mediocre food."

ข้อดี: "Quick on time boarding and departure. Crew was professional and helpful."

ข้อดี: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."

ข้อดี: "Decent price from point a to b."

ข้อเสีย: "Baggage allowance and fees - absolutely ridiculous."

ข้อดี: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd."

ข้อเสีย: "Nothing about this airline was good, They over priced us because our bags were over weight almost $500 usd. We didn't purchase our bags from before hand so they took advantage and over charged us to check these bags in. I will never fly with this air line again. I would not suggest anyone to fly with them."

ข้อเสีย: "I bougt very expensive ticket and I had to pay 2500 THB for my luggage!!!!!/it was 20 kg luggage!!/"

ข้อดี: "Timely flight, clean plane"

ข้อเสีย: "Charge for 8 kg excess baggage was nearly $200 US !! I will never fly them again and will not allow my employees to fly them. Ridiculous fees for any food or beverage as well. Shameful behavior for any business"