Hp desktop jet 3635 ม ป ญหาในการด ดกระดาษ

หลายครั้งที่เกิดปัญหา เครื่องพิมพ์ INk Jet ที่ไม่ได้ช้งานเป็นระยะเวลานานๆ จะทำให้หัวพิมพ์แห้ง อุดตัน

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This document is for HP DeskJet 3630, 3631, 3632, 3633, 3634, 3635, 3636, 3637, 3638, 3639, DeskJet Ink Advantage 3635, 3636, 3638, and DeskJet Ink Advantage Ultra 4729 All-in-One printers.

During printing the printer stops feeding pages and the control panel displays an alternating E and 4, and the Error icon

note: Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.

Video overview

This video shows how to fix a paper jam on the HP DeskJet 3634 printer.

Step 1: Look for jammed paper

Paper jams can occur in multiple areas of the printer. If you cannot find the paper jam in one area, continue to the next area until the jam is located.

Clear jammed paper from the input tray

Remove any jammed paper that is accessible from the input tray area.

1. Press the Cancel button
   
   to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam.
2. Gently remove any jammed paper and bits of torn paper from the input tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.
   
3. Make sure there are no foreign objects in the paper path, and then reload the input tray with new paper.

   note:

The input tray shield prevents foreign debris from falling into the paper path and causing paper jams. Do not remove the input tray shield.

4. Press the Resume button
   
   on the printer control panel to continue the current print job.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the output tray

Remove any jammed paper that is accessible from the output tray area.

1. Press the Cancel button
   
   to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam.
2. Gently remove any jammed paper and bits of torn paper from the output tray. To avoid tearing any whole sheets of paper, pull the paper with both hands.
   
3. Press the Resume button
   
   on the printer control panel to continue the current print job.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from the ink cartridge access area

Remove any loose or jammed paper that is accessible from the ink cartridge access area.

1. Press the Cancel button
   
   to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam.
2. Press the Power button to turn off the printer.
3. Disconnect the USB cable from the rear of the printer, if it is not already disconnected.
4. Disconnect the power cord from the rear of the printer.

   warning:

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

5. Close the output tray extender, and then push the output tray into the printer.
   
6. Open the exterior door.
   
7. Open the ink cartridge access door.
   
8. If the print carriage is in the center of the printer, gently slide it to the right.
   
9. Gently remove any jammed paper from inside the printer.
   
10. Close the ink cartridge access door.
    
11. Close the exterior door.
    
12. Pull out the output tray and tray extender.
    
13. Connect the power cord to the rear of the printer.
14. Connect the USB cable to the rear of the printer if necessary.
15. Press the Power button to turn on the printer.

Try to print. If the error persists, check for jammed paper in another area of the printer.

Clear jammed paper from underneath the printer

Remove any loose or jammed paper that is accessible from underneath the printer.

1. Press the Cancel button
   
   to try and automatically clear the paper jam. If the paper jam error persists, continue these steps to manually clear the jam.
2. Press the Power button to turn off the printer.
3. Disconnect the USB cable and power cord from the rear of the printer.
4. Lower the paper input tray back into the printer, close the output tray extender, and then push the output paper tray into the printer.
5. Turn the printer so that you can access its underside (base).

   caution:

Before turning the printer, use your hands to hold the scanner lid and the paper input tray.

6. Pull the tabs on either side of the cleanout door to open it.
   
7. Gently remove any jammed paper from inside the printer.
   
8. Close the cleanout door. Gently push the door forward until it snaps into place.
   
9. Turn the printer over to its normal position.
10. Open the ink cartridge access door, and then look inside the printer for any loose objects that might have shifted when the printer was turned over. Remove any loose objects found.
11. Close the ink cartridge access door.
12. Reconnect the power cord to the rear of the printer.
13. Reconnect the USB cable if necessary.
14. Press the Power button to turn on the printer.

Try to print. If the error persists, check for jammed paper in another area of the printer.

If you have checked and removed any jammed paper from each printer area and the error persists, continue to the next step.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

1. If the printer is not turned on, press the Power button to turn it on.
2. Open the exterior door.
   
3. Open the ink cartridge access door. The carriage moves to the center of the printer.
   
4. Wait until the carriage is idle and silent before you continue.
5. With the printer turned on, disconnect the power cord from the rear of the printer.
6. Unplug the power cord from the power source or electrical outlet.

   warning:

You must unplug the power cord to move the carriage by hand and reset the paper feed mechanism without the risk of electrical shock.

7. Use a flashlight to check for any paper or objects that might be restricting the carriage, and then remove any paper or objects that you find. caution:

If the paper tears when you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If pieces of paper remain in the printer, more paper jams can occur.

8. Reach inside the printer through the ink cartridge access door, and then manually move the carriage. If the carriage is stuck on the right side of the printer, move the carriage to the left side of the printer. If the carriage is stuck on the left side of the printer, move the carriage to the right side of the printer.
   • If the carriage is stuck in the middle of the printer, move the carriage to the right side of the printer.
9. Remove any loose paper or obstructions you find.
10. Make sure the carriage can move freely across the width of the printer. Firmly push the carriage to the left side of the printer, and then push the carriage to the right side.
11. Close the ink cartridge access door.
    
12. Close the exterior door.
    
13. Reconnect the power cord to the rear of the printer, and then plug the power cord back into the power source or electrical outlet.
14. Press the Power button to turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 3: Clean the paper rollers

Use an automated utility to clean the paper feed rollers inside the printer.

1. Press the Power button to turn on printer.
2. Remove paper from the input tray.
3. Press and hold the Power button, press the Cancel button
   
   three times, press the Start Copy Color button
   
   seven times, and then release the Power button. The printer makes some noise for approximately one minute.
4. Wait until the printer is silent before you proceed.

Try to print. If the error persists, continue to the next step.

Step 4: Clean ink smears

Use an automated utility to clean ink smears, which can help clear paper jams and optimize print quality.

1. Press the Power button to turn on the printer.
2. Load paper into the input tray.
3. Press and hold the Power button, press the Cancel button
   
   three times, press the Start Copy Color button
   
   eight times, and then release the Power button. The printer feeds one page slowly. The printer might make some noise for approximately one minute. Wait until the page is out of the printer before you remove it.
4. Try to print. If the error persists, continue to the next step.

Step 5: Manually clean the paper rollers inside the input tray

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

1. Turn off the printer, and then disconnect the power cord and any other cables.
2. Raise the input tray.
   
3. Lift and hold the input tray shield.

   note:

Do not remove the input tray shield. The input tray shield prevents foreign debris from falling into the paper path and causing paper jams.

4. Look down through the open input tray and find the gray paper pick rollers. You might need a flashlight to illuminate the area.
   
5. Lightly dampen the cotton swab with water, and then squeeze any excess liquid from the swab.
6. Press the swab against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove dust or dirt buildup.
7. Lower the input tray shield.
8. Allow the rollers to dry completely (approximately 10 minutes).
9. Reconnect the power cord and any other cables, and then turn on the printer.

Try to print. If the error persists, continue to the next step.

Step 6: Reset the printer

Sometimes a paper jam error persists even though there is no jammed paper (false paper jam). Reset the printer, which might clear a false paper jam error, and then try to print again.

1. With the printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.

   note:

Try to print. If the error persists, continue to the next step.

Step 7: Service the printer

Service or replace your HP product if the issue persists after completing all the preceding steps.

Go to Contact HP Customer Support to schedule a product repair or replacement. If you are in Asia Pacific, you will be directed to a local service center in your area.

To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.