If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. Show When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen. For some errors, the Alarm lamp and the ON lamp flashes alternately. Check the status of the lamps and the message, and take the appropriate action. Support Code Corresponding to Number of Flashes of Alarm LampExample of 2 times flashing: (A) Flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Machine is out of paper or paper does not feed. 1000 3 flashes Paper is jammed in paper output slot or in rear tray. 1300 4 flashes Cartridge is not installed properly. 1470 5 flashes Print head may be damaged. 1403 Cartridge cannot be recognized. 1471 Appropriate cartridge is not installed. 1476 7 flashes Cartridge is not installed in correct position. 1474 More than one cartridge of the same color is installed. 1475 8 flashes Ink absorber is almost full. 1700, 1701 9 flashes Protective material or tape may still be attached to cartridge holder. 1890 11 flashes Cannot perform printing with current print setting. 4103 14 flashes Cartridge cannot be recognized. 1473 15 flashes Cartridge cannot be recognized. 1472 Support Code Corresponding to Number of Alternate Flashes of ON Lamp and Alarm LampExample of 2 times flashing: (A) Alternately flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred. 5B00, 5B01 10 flashes An error requiring a repair has occurred. B202, B203, B204, B205 Other cases than above Printer error has occurred. 5011, 5012, 5050, 5200, 5400, 5700, 6500, 6800, 6801, 6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933, 6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945, 6946 When a Support Code and a Message Are Displayed on Computer Screen:
To resolve errors that do not have support codes, see Message Appears. |