Remove the jammed paper according to the procedure that matches the location at which a paper jam occurred.
Solution
Paper Jams inside the Machine or in the Back Side
If the jammed paper cannot be removed easily, do not try to forcibly remove it but instead proceed to the next step.
2. Remove the toner cartridge.
3. Hold the front side green knob and lift the transport guide.
Keep holding the transport guide until returning it to the original position in step 5.
4. Gently pull out the paper.
5. Gently return the transport guide back in place.
6. Hold the rear side green knob and lift the transport guide.
Keep holding the transport guide until returning it to the original position in step 8.
7. Gently pull out the paper.
Pull out the paper flatly as much as possible to prevent unfixed toner from being dropped.
8. Gently return the transport guide back in place.
10. Gently pull out the paper.
Determine in which way you can pull out the jammed paper more easily, and try that way first.
Pull out the paper flatly as much as possible to prevent unfixed toner from being dropped.
11. Close the rear cover.
12.Install the toner cartridge.
Make sure to push in the cartridge until it stops.
13. Close the front cover.
NOTE
When the message is still displayed
Paper may be jammed in other locations. Check other locations, and remove jammed paper if any. If the message is still displayed, check whether the front cover is securely closed.
Do not pull out the jammed paper forcefully even if you can see it but remove it follwing the described procedure.
2. Remove the toner cartridge.
Immediately place the removed toner cartridge into the original protective bag or wrap it with a thick cloth.
3. Remove any jammed paper.
If the paper is jammed at the output area or inside the printer
- Hold ends of the paper, and then pull it out downward slowly.
- Remove the paper by pulling it gently.
If the paper is jammed in the paper source Remove the paper by pulling it gently.
4. Install the toner cartridge.
Push the toner cartridge into the printer firmly until it touches the back of the printer while aligning (A) on sides of the toner cartridge with the toner cartridge guides inside the printer.
5. Close the top cover.
The message which indicates a paper jam disappears, and the printer is ready to print.If you cannot close the top cover
Make sure that the toner cartridge is installed in the printer properly. Do not try to forcefully close the top cover, as this may damage the printer.