To protect your information and save time, follow these steps before you get service for your device.
Before you bring in your device
Follow these steps before you take your device to an Apple Store, Apple Authorized Service Provider, or carrier. If your device won't turn on or respond, finish as many steps as possible:
- Back up your iOS or iPadOS device.
- Have your Apple ID password ready. For some repairs, you'll need your Apple ID password to erase your device and turn off Find My.*
- If your device needs battery service, make sure that the battery percentage is at 30% or less when you bring it in, if possible. This will save time on your repair.
- Turn off Apple Cash and remove your cards and passes. If your device is unresponsive, sign in to appleid.apple.com, select Devices, then select the unresponsive device. Under Wallet & Apple Pay, select Remove Items.*
*Apple Cash is only available in the U.S.
You can use the Wallet app to transfer your existing cards from your previous device to another device. Your previous device must be nearby and connected to the internet. Be sure all transit and e-Money cards are removed from the Wallet app. If your device is unresponsive, sign in to appleid.apple.com, select Devices, then select the unresponsive device. Under Wallet & Apple Pay, select Remove Items.
AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered. AppleCare+ is available for Apple Watch, Apple Watch Sport, Apple Watch Edition, iPad, iPhone, and iPod touch.
Explore the AppleCare+ Terms and Conditions
AppleCare Plan
Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.
We’re here to help. Apple-certified repairs are performed by trusted experts who use genuine Apple parts. Only Apple-certified repairs are backed by Apple. Whichever option you choose, you’ll get your product back working exactly the way it should.
Send your product to Apple
Online or over the phone, we'll arrange shipment for your product to an Apple Repair Center — all on your schedule and without an appointment. This service is available for most Apple products.
Find an Apple Authorized Service Provider
Our network of Apple Authorized Service Providers give you lots of convenient locations for Apple repairs.
Visit a Genius at an Apple Store
You can do more than shop and learn in an Apple Store. Start a repair request below to make a reservation with a Genius to get help with a hardware repair.
Other Repair Options
Independent Repair Providers
Independent Repair Providers have access to genuine Apple parts and repair resources. Independent Repair Providers do not provide repairs covered by Apple's warranty or AppleCare plans* but may offer their own repair warranty. You can check if a provider is an Independent Repair Provider or an Apple Authorized Service Provider.
Self Service Repair
Self Service Repair is intended for individuals with the knowledge and experience to repair electronic devices. If you are experienced with the complexities of repairing electronic devices, Self Service Repair provides you with access to genuine Apple parts, tools, and repair manuals to perform your own out-of-warranty* repair. To learn more, please visit the Self Service Repair page.
*Unless required by law, repairs made by Independent Repair Providers are not backed by Apple. Any damage that your device may incur by a non-Apple authorized repair provider is not covered by Apple's Limited Warranty or an AppleCare plan.
AppleCare+ provides additional hardware service and technical support from Apple, including coverage for unlimited incidents of accidental damage per device covered.
Explore the AppleCare+ Terms and Conditions
AppleCare+ with Theft and Loss for iPhone
AppleCare+ with Theft and Loss provides everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.
View the AppleCare+ with Theft and Loss Terms and Conditions
AppleCare Plan
Some services and repairs are covered under AppleCare plans. Check the terms and conditions of specific plans to verify which support services may be included with your Apple products.
- AppleCare Protection Plan for Macs, Displays, iPods, Apple TV
- AppleCare Protection Plan for iPhone
- AppleCare Protection Plan for iPad
- AppleCare for Enterprise
- AppleCare Technical Support Services Terms and Conditions
- AppleCare Protection Plan for 1:1 Learning Solutions
- AppleCare Service Plan
Repairs
Information about repairs or service for Apple products that are not covered under an Apple warranty, extended service contract, or statutory warranty rights.
Explore Repair Terms and Conditions
Express Replacement Service
View the terms of our Express Replacement Service.
- Warranty or AppleCare Plan
- Out of Warranty
Remote Access Technical Assistance Terms and Conditions
Find provisions specific to your country in the Remote Access Technical Assistance terms and conditions.
Read the Technical Support terms
Sales Policies
Read the sales, purchase, return, and refund policies for various Apple sales channels.
- Apple Online Store
- Apple Online Store for Education Individuals
- Apple Online Store for Business
- Apple Retail Store
iPhone Upgrade Programme
Terms & Conditions related to the purchase of an iPhone under the iPhone Upgrade Programme.
Learn about iPhone Upgrade Programme
iPhone Payments
Terms & Conditions related to enroling in iPhone Payments.
Learn about iPhone Payments
Apple Gift Cards and Codes
Terms and conditions for the purchase and use of Apple Gift Card and App Store & iTunes gift cards and codes.